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K-SMART PGR മോഡ്യൂളിലെ പുതിയ അപ്‌ഡേറ്റുകൾ – 2025 🔰 K-SMART – PGR Module Update The K-SMART Public Grievance Redressal (PGR) Module has been upgraded with several new features and bug fixes, improving both Citizen Login and Employee Login experiences. 👨‍💼 Citizen Login Updates 📝 Acknowledgement Slip – New format released. 📅 Date Correction – Discrepancy in Applied Date and Service Delivery Date has been fixed. 📂 Application Extract – Citizens can now download submitted complaints/grievances with attachments. ↩️ Returned Reason – Returned reasons now correctly displayed in the application. ✍️ Rich Text Editor – Implemented in “Matter of Grievance/Complaint” field for better formatting. 📨 Rich Text Editor – Implemented in “Reply Matter” field (Reply from Respondent). 👩‍💻 Employee Login Updates 🖥️ New Workflow UI implemented for better navigation. 🔒 Return to Citizen option restricted to Verifier and Approver ...