🔐 eGramSwaraj “Decryption Failed” Error – Complete Solution Guide
If you are facing the “Decryption Failed” error in eGramSwaraj during digital payment signing, this guide will help you identify the exact cause and fix it step by step.
⚠️ What is this Error?
The error message shown:
“Decryption Failed”
This is NOT related to PDF signing. It mainly indicates a problem with your Digital Signature Certificate (DSC) token.
🔍 Main Causes of “Decryption Failed” Error
1. Token Detection Failure
The system cannot detect your DSC token properly.
- USB token not inserted properly
- Browser cannot access token
- Signer utility not working
2. Invalid PIN / Token Locked
- Wrong PIN entered multiple times
- Token gets temporarily locked
3. Token Driver Issues
- Driver not installed
- Outdated or corrupted driver
- System not recognizing USB token
4. Middleware Conflict
- Multiple DSC software running
- Conflicting signer utilities
5. Expired or Revoked Certificate
- DSC validity expired
- Certificate revoked by provider
🛠️ Step-by-Step Solution
✔ Step 1: Check Token Connection
- Remove and reinsert USB token
- Try different USB port
✔ Step 2: Restart DSC Signer
- Close all browser tabs
- Restart DSC signer application
✔ Step 3: Verify PIN
- Enter correct PIN carefully
- If locked → contact provider
✔ Step 4: Reinstall Token Driver
- Uninstall old driver
- Install latest driver from provider
✔ Step 5: Close Conflicting Software
- Close other DSC tools
- Use only one signer utility
✔ Step 6: Check Certificate Validity
- Open token manager
- Verify expiry date
🏢 When to Contact Agency?
If the issue is not resolved at Panchayat level, you should:
- Contact your DSC issuing agency
- Request for token reset or renewal
- Check for certificate reinstallation
❓ Frequently Asked Questions (FAQ)
Q1: Is this error related to PDF?
No. This error is related to DSC token communication failure.
Q2: Can browser cause this issue?
Yes. Browser compatibility or blocked signer access can cause this error.
Q3: How to know if DSC expired?
Check inside token manager software or contact issuing authority.
📌 Conclusion
The “Decryption Failed” error in eGramSwaraj is mainly caused by DSC token issues. By checking token connection, drivers, PIN, and certificate status, you can resolve most cases quickly.
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